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I need HELP!!! I have been trying to get help since June 8 AGAIN!!! I'm sorry, but I don't know what else to do. I have sent emails to support@letteringdelights.com with no reply, I have posted on Lettering Delights Facebook page with no response. What do I have to do to get any help????? I made a qualifying purchase for Good Day Circus and I would like it to be placed in my library so I can access and download it PLEASE. And, because I know I will be asked, I have logged out and logged in multiple times. This same thing happened to me on May 31 with the Party in Paradise Collection. I also was unable to get any help from support for several days then. I am BEYOND FRUSTRATED.
My email address is dibuckelew at comcast dot net. This is beyond ridiculous!!!!!
I had an Issue getting the Party in Paradise Collection, It showed me the dollar day sale price and that I had to buy it, I did the right amount, to get it, It finely worked but it was close to the end of the time listed when It was fixed when you Bring the items up do it say you own it?? if so use the try me tool and download the zip file to your Lettering Delights folder Or if it say you own it the Save transparent PNG works as well you just have to do it one at a time this way
Thanks LC, I will look into that. With the Party in Paradise, try logging out, refreshing your cookies, then logging back in. It will be uploaded as separate items, not bundled. You will always own it so you can download or leave in your library.
Thank you Rani, The Party in Paradise worked at the end of the dollare sale The Hard Part was the File not on server the same same as the Mother and Me Graphic set and the Strawberry Lemonade alphabet and the newest ones that were added Today also show Files not on Sever I got The Good Father and the Grandfather Graphic sets also checked on other 2 and they still show 0 mb on the windows only download
I need HELP!!! I have been trying to get help since June 8 AGAIN!!! I'm sorry, but I don't know what else to do. I have sent emails to support@letteringdelights.com with no reply, I have posted on Lettering Delights Facebook page with no response. What do I have to do to get any help????? I made a qualifying purchase for Good Day Circus and I would like it to be placed in my library so I can access and download it PLEASE. And, because I know I will be asked, I have logged out and logged in multiple times. This same thing happened to me on May 31 with the Party in Paradise Collection. I also was unable to get any help from support for several days then. I am BEYOND FRUSTRATED.
ReplyDeleteMy email address is dibuckelew at comcast dot net. This is beyond ridiculous!!!!!
I had an Issue getting the Party in Paradise Collection, It showed me the dollar day sale price and that I had to buy it, I did the right amount, to get it,
ReplyDeleteIt finely worked but it was close to the end of the time listed when It was fixed
when you Bring the items up do it say you own it?? if so use the try me tool and download the zip file to your Lettering Delights folder
Or if it say you own it the Save transparent PNG works as well you just have to do it one at a time this way
Rani, FYI for you
ReplyDeleteThe Mother and Me Graphic set
and the Strawberry Lemonade Alphabet
Still gives you the
Info Not on Server
Error
Thanks LC, I will look into that. With the Party in Paradise, try logging out, refreshing your cookies, then logging back in. It will be uploaded as separate items, not bundled. You will always own it so you can download or leave in your library.
DeleteThank you Rani,
ReplyDeleteThe Party in Paradise worked at the end of the dollare sale
The Hard Part was the File not on server the same same as the Mother and Me Graphic set and the Strawberry Lemonade alphabet
and the newest ones that were added Today also show Files not on Sever
I got
The Good Father and the Grandfather Graphic sets
also checked on other 2 and they still show 0 mb on the windows only download